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What if my mechanical clock will not operate? This trouble shooting is detailed in the clock instructions that you should have received with your clock. The instructions, which may include illustrations, are also available at this Internet site.
This trouble shooting is detailed in the clock instructions that you should have received with your clock. The instructions, which may include illustrations, are also available at this Internet site. If the clock is new, allow it to operate for several hours before making any adjustments. If the strike is off, grasp the HOUR HAND ONLY and rotate it forward or backward to line up with the correct hour on the dial indicated by the number of times the hour strikes. Rotating this hand independently will not harm the movement. Then adjust the hands to the correct time by rotating the minute hand counter-clockwise – as explained in the instructions. DO NOT MOVE THE HANDS WHILE THE CLOCK IS CHIMING OR STRIKING. After a few hours, the movement's self-adjusting feature will synchronize the hands with the correct chime and strike. What if my mechanical clock will not chime or strike?
What if my mechanical weight driven chimes / hour strikes seem exceptionally very fast or slow? Be certain that the weights are in their proper location. The proper position of the weights as you are facing your clock is labeled on the bottom of each weight. What if my clock chimes a few minutes before or after the hour?This trouble shooting is detailed in the clock instructions that you should have received with your clock. The instructions are also available at this Internet site. Reference the illustrated details contained in the instructions on how to perform this step. What if my mechanical clock is in the “night off” position and it is silent during the day instead of the night?Rotate the minute hand counterclockwise twelve hours. DO NOT MOVE THE HANDS WHILE THE CLOCK IS CHIMING OR STRIKING. What if my clock chimes have the incorrect tone?This trouble shooting is detailed in the clock instructions that you should have received with your clock. The instructions, which include illustrations, are also available at this Internet site. DO NOT ADJUST THE CHIME HAMMER, unless the chime tone is incorrect. The chime tone may be affected by the hammer resting on the chime rod (coil) or striking the rod (coil) off center. Although the hammers were set at the factory, it is possible for the hammers to get out of adjustment. Chime hammer arms are made of brass and can be bent safely. This is accomplished by bending the hammer arms slightly in the middle so that the hammers rest approximately 1/8 inch from the chime rod. DO NOT bend the chime rod. Strike volume cannot be adjusted. Can I increase or decrease the chime volume in my mechanical clock? No. Volume is not adjustable. What if a chime rod is broken?Contact Ridgeway for a replacement rod. What if my clock will not keep proper time – it is fast or slow?This trouble shooting is detailed in the clock instructions that you should have received with your clock. The instructions, which include illustrations, are also available at this Internet site. What if my mechanical clock operated fine for several years but now is slow or stopping?It is likely that your clock movement needs maintenance. Contact an authorized Ridgeway Service Center. Cleaning and oiling are not covered under warranty. What if my pendulum hangs crooked?Pendulums can get twisted in shipping or by handling. Ridgeway suggests wearing cotton gloves or using a soft non-abrasive cloth when handling the pendulum. To straighten the pendulum, first remove it from the clock. With one hand, hold the pendulum below the top strap. With the other hand, grasp the pendulum bob. Gently twist the pendulum in the direction necessary to eliminate the twist. What if my pendulum hits the weights?The clock may not be level. Level the clock. Pendulums can get twisted in shipping or by handling. Ridgeway suggests wearing cotton gloves or using a soft non-abrasive cloth when handling the pendulum. To straighten the pendulum, first remove it from the clock. With one hand, hold the pendulum below the top strap. With the other hand, grasp the pendulum bob. Gently twist the pendulum in the direction necessary to eliminate the twist. What if the hands are bent?The clock hands are easily bent. Carefully bend them back to the correct position. How do I reset the time for daylight savings? When setting the clock back one hour, rotate the minute hand counterclockwise one-hour. When setting the clock ahead one hour, rotate the minute hand clockwise one-hour. When moving the hands forward, it is important to allow the clock to chime every quarter hour (1/4, ½, ¾, 1) before advancing the hands to the next quarter hour position. . DO NOT MOVE THE HANDS WHILE THE CLOCK IS CHIMING OR STRIKING. How do I wind my clock?This step is detailed in the clock instructions that you should have received with your clock. The instructions, which include illustrations, are also available at this Internet site. Floor Clocks – Cables with Pulleys – Weights that are suspended by cables with pulleys should be raised by using the crank provided. DO NOT lift the weights by hand while cranking. Insert the crank into the holes located in the dial face. It does not matter in what order the clock weights wound. All weights need to be wound to the up position. Floor Clocks – Chains – Pull straight down on the chains. DO NOT lift up on the weights as this could cause the weight to come unhooked from the chain. Pull down on the loose end of the chain until the weight is approximately 2 inches from the bottom of the wood movement mounting board. It does not matter in what order the clock weights wound. All weights need to be wound to the up position. Wall and Mantel Clocks – Insert the winding key into the holes located in the dial face. Depending upon the model of your clock, there can be 1, 2, or 3 winding keyholes. Turn the key clockwise until the spring becomes tight and will not turn further. For clocks with hanging weights, raise the weights using the crank. DO NOT lift the weights by hand while cranking. Wind your clock once a week. It does not matter in what order the clock weights wound. All springs must be fully wound. What if the weights do not drop at the same rate?When the automatic nighttime shut-off feature is selected, and on some models when “silent” is selected, the center weight will drop at a faster rate than the other weights. What if the top of my dial is tilted back and the hammers are not properly aligned with the chime rods? This is often an indication that the clock has been dropped on its back during freight from the factory to you. Often, this type of “concealed damage” is not visible from the outside of the carton. Inspect for other possible damage. Notify the freight carrier and dealer in writing immediately and request a carrier inspection and damage report. Failure to notify the freight carrier within 14 days of product receipt by the original consignee may waive your rights to a damage claim. It is possible that significant damage did not occur and components only shifted as a result of being dropped. In most cases, this problem can be easily corrected by the dealer or Service Center. Where are the key, crank, and weights located in the floor clock carton?The key, crank, and weights are all packed in a white styrofoam carton under the clock. How should I prepare my floor clock to be moved? Care should be taken whenever you move your clock to ensure that all accessory parts such as pendulum, weights, etc. are removed and packed properly to prevent damage. Use cotton gloves or a soft cloth when handling the pendulum or weights.
What is meant by “triple chime”? Triple chime refers to clocks that play a choice of three different melodies. The most common triple chime melodies are Westminster, St. Michaels, and Whittington. What is the function of the moon dial?When properly set as detailed in the instructions, the moon dial tracks the lunar month and the cycle of the full moon. What should I expect when my floor clock is professionally set-up?When arrangements have been made with a dealer, retailer, or Service Center to professionally set-up your clock, the following should be expected. Professional set-up is an additional expense. The set-up technician is expected to:
What if my quartz dual chime movement will not operate properly? Before going further, follow the two instructions below.
Other issues and remedies. Pendulum will not swing: To provide proper pendulum operation, it is also necessary to ensure that the clock is level. Also check that the pendulum is properly located on the pendulum hanger and that the speaker wires are not interfering with the pendulum operation. Chime volume is off or lower during the day and louder at other times: The nighttime volume reduction or shut-off is not properly set. Reset the nighttime shut-off. Chime volume is always low: Attempt to increase volume using the volume control knob. If this does not solve the problem, replace the batteries. Chime is off – will not chime: Ensure that the chime is not in the “OFF” position. If this does not solve the problem, replace the batteries. The clock chimes several minutes before the hour when the hands are moved manually: This is normal. The clock will chime on the hour under normal operation. How do radio controlled clocks work?Radio controlled clocks receive a signal from the NIST Radio station WWVB located near Fort Collins, Colorado. WWVB continuously broadcasts time and frequency signals at 60 kHz. WWVB provides standard time information, including year; time intervals; Daylight Savings Time, leap second, and leap-year indicators. The transmitted accuracy of WWVB is normally better than 1 part in 100 billion with day-to-day deviations less than 5 parts in 1000 billion. Due to the effects of the many communication devices used throughout the United States (more so during the day than at night, and more so during the week than the weekend), the WWVB transmission is easier to receive at night and during the weekend. What if my radio controlled clock does not operate?If the clock was provided with a battery installed, ensure that the plastic cover is removed from the battery and that there's no insulator strip between the battery and the contact. After following the details below and the clock still does not work, install a fresh new alkaline battery. Geographic features, weather disturbances, and structural characteristics can affect the strength of the radio signal. The clock will not operate properly until it receives a signal – it will look for a signal on a regular basis. If the movement in your clock is the type where you select the time zone by turning a knob on the back of the movement, it may stop if it does not receive a signal for an extended period of time. To start the clock, remove the battery and insert it backward (reverse polarity). Remove the battery again and reinstall it correctly. Then reference the detail below on locating your clock. For best performance, you should NOT place your clock:
For best performance try to place the clock near a window, preferably a window that is facing Fort Collins, Colorado. Best signal reception occurs between 10:00 PM and 5:00 AM - particularly during the weekend. What if my radio controlled clock shows the correct time for another time zone?If you live in an area that receives the signal but does not adjust for daylight-savings time, select ST (standard time) from the back of the movement while the rest of the country is in daylight-savings time and manually set the movement to the correct local time. When the country returns to standard time, select your time zone from the back of the movement. Ensure that your time zone is selected from the back of the movement and wait for the clock to receive an updated radio signal. Best signal reception occurs between 10:00 PM and 5:00 AM - particularly during the weekend. How do I set my barometer?Disregard the words “rain”, “change”, and “fair” as these are only traditional zones on the barometer dial. Your barometer indicating hand will never move all the way to “rain” to predict inclement weather. The normal operating range of movement for your barometer indicating hand is from 29.5 to 30.5 inches of mercury. Your most extreme readings would occur before a hurricane or tornado, for example, when barometers readings have dropped as low as 28.5 inches of mercury. The following procedure, if done every twelve hours, should provide the most accurate readings.
In the event that your barometer does not provide accurate readings as compared to your local weather forecast, adjustments can be made from the back of the instrument. Adjust the barometer hand by turning the adjustment screw located in the hole in the back of the instrument. Only make small incremental adjustments at a time. How often should my mechanical clock movement be oiled and cleaned?It is recommended that your clock movement be oiled every two years from the date of purchase and thoroughly cleaned every five to ten years depending upon climatic conditions. Extremely dry, humid or salty air, hot or cold may necessitate more frequent servicing. Ridgeway does not recommend that you service your clock yourself. Contact an authorized Ridgeway Service Center as found at this internet site. Cleaning and oiling are not covered under warranty. Who should I contact to have my clock cleaned and oiled?Contact an authorized Ridgeway Service Center as found at this internet site. Cleaning and oiling are not covered under warranty. How do you recommend that I clean and maintain my clock?
Contact an Authorized Ridgeway Service Center. A list of Service Centers is available under CUSTOMER SERVICE. Where are the shelf clips and key located on my collectors cabinet?The shelf clips and key are either packed inside the case or they are in a plastic bag taped to the back of the cabinet. How do I align the front door of my collectors cabinet?Collectors Cabinets with a front door (opens from the front as you view the cabinet) may need some adjustment to properly align the door in relation to the cabinet frame. Use this guide only after you have carefully read and completed the instructions for Collectors Cabinet. ADJUST: If the collectors cabinet does not sit firmly upon each leveler, adjust the levelers to stabilize your collectors cabinet. LEVEL: It is important that the collectors cabinet be level prior to final adjustment. (See the Instructions for Collectors Cabinet regarding how to level the cabinet.) FINAL ADJUSTMENT:
Additional shelves are available for a reasonable charge. Contact your local dealer. Have your model number, serial number, and charge card readily available before placing your call. What if the door on my collectors cabinet rubs at the bottom?Since the door has a wood frame with very heavy glass, it is possible that the door may rub although the case may be square as measured using a carpenter level. If the door rubs, it is necessary to adjust the floor levelers at the bottom of the cabinet.
Where is the closest Authorized Service Center in my area? A list of Service Centers is available under LOCATE A DEALER.
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